Privacy Policy

Your privacy and security are our highest priority. Ensuring electronic access to state government information and services while maintaining privacy is a guiding principle of the state's Division of Enterprise Information Technology. The Commonwealth of Kentucky collects only the personal information necessary to provide enhanced services to our citizens and customers. Please note that all non-exempt information collected by the Department for Local Government (DLG) may be subject to public disclosure under KRS 61.870, the Kentucky Open Records Act [PDF].

However, public records containing information of a personal nature are protected from disclosure by the personal privacy exemption of state law. Personal data in our possession is maintained and used in ways that respect individual privacy. The Commonwealth educates our employees about the importance of protecting personal information and consumer privacy, and only authorized employees have access to personal information.

Depending on the situation, we may collect the following information about visitors to our Web site:

This information is used only to improve the scope and content of the state's services online.

Information Sharing

DLG will not release personal information to third parties except where it is already provided by law for purposes of notification. We will not provide, rent or sell personal information to third parties for marketing programs or any other purpose. State law restricts the use of personally identifiable information for commercial purposes. Depending on the specific nature of the service, information may be shared with other state agencies as stated in KRS 61.878 (5) [PDF]. This statute allows for the exchange of public records or sharing of information between public agencies when the exchange is serving a legitimate governmental need or is necessary in the performance of a legitimate government function.

Child Online Privacy Protection Act (COPPA)

Except as otherwise permitted by law, the Commonwealth does not knowingly collect and use or disclose the personally identifiable information of a child under the age of 13.

Children under the age of 13 are not eligible to use services that require submission of personal information and should not submit any personal information to us. This includes submitting personal information to the website as part of a user profile or personalization profile. If you are a child under the age of 13, you can use these services only if used together with your parents or guardians. Seek guidance from your parents or guardians if you are under the age of 13.

If we decide to begin collecting personal information from children under the age of 13, we will notify parents that it is being requested, disclose the reasons for collecting it, and disclose our intended use of it. We will seek verifiable parental consent before collecting any personally identifiable information. If we do collect such information, parents may request information on the type of data being collected, view their child's information, and, if they choose, prohibit us from making further use of their child's information. We will not provide personal information about children to third parties.

Internet Cookies

Cookies are short and simple text files stored on your computer by Internet web sites to help identify users and enhance customer service. DLG may use cookies to customize and personalize your service transactions with this agency. Cookies do not compromise your privacy or security. Using web browser settings, you can refuse the cookies or delete the cookie file from your computer by using any of the widely available methods.

Security

DLG uses the Secure Sockets Layer (SSL) protocol to safeguard your sensitive personal information, including your credit card number, during online transactions. Using this widely accepted form of encryption, your transaction is secured from your personal computer to the DLG computer processing your request. The DLG processing computers are located behind a secure firewall.

For your protection, never put your credit card number or other sensitive information in unencrypted e-mail. For added security, your credit card information is not stored on a state government database and only authorized employees have access to your credit card number for card processing purposes.

SSL is highly regarded to be a very safe encryption method, but we fully understand if you are not comfortable entering your credit card information online. In that event, please telephone DLG and speak directly to an agency representative.

If you have trouble purchasing securely at our web site, then you may be behind a firewall or using a proxy server that doesn't allow for secure transactions. If that is the case, then you may phone or fax your order.

Email Correspondence

If you send an E-mail message or complete an unsecured web form, which contains personal information, we collect and store the following information:

It is the intent of the Commonwealth of Kentucky not to use the ACH system for transactions in violation of U.S. Law, including the sanctions administered by the Office of Foreign Assets Control (OFAC). It is also the intent of the agency to be in compliance with the "International ACH Transaction (IAT) rules" that are part of the NACHA Operating Rules. Accordingly, all payments made through this website/online application are intended only for payments not associated with a foreign bank account, which would classify it as an "International ACH Transaction (IAT)" under the NACHA Operating Rules.

Since this website's payment application does not accommodate IAT transactions, payers that would be considered an IAT payer should use some other method of remitting funds to the Commonwealth. Alternative forms of payment would include check or credit card.

Legal Notice

Any trademarks that appear on this site are the property of their respective owners who may or may not be affiliated with, connected to, or sponsored by DLG. DLG respects the rights of all copyright holders, and therefore, DLG has adopted and implemented a policy that provides for the termination in appropriate circumstances of users and account holders who infringe the rights of copyright holders. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide DLG 's Copyright Agent the following information required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. 512: